ATI Holds Workshop to Develop Knowledgebase in Support of the Farmers' Contact Center

DUMAGUETE CITY, NEGROS ORIENTAL -- The Agricultural Training Institute (ATI) gathered the e-learning coordinators and training specialists of its Network of Training Centers for a planning workshop to develop a knowledgebase towards the establishment of the Farmers' Contact Center of the Department of Agriculture (DA).

After the soft launch of its Text Support Center in January 2009, ATI started the creation of this knowledgebase as a prelude to the full implementation of the e-Farming component of the e-Extension Program for Agriculture and Fisheries. Set to launch within theyear, the Farmers' Contact Center is one main service that the DA will be offering to its clientele to provide farm and business advisory services through the use of information and communication technology (ICT).

As its initial undertaking, the ATI held the national planning workshop which aimed to establish the appropriate system of referrals at the regional level for the frequently asked questions (FAQs), determine the mechanics of extracting information at the regional level, and formulate work plans for the regional consultations among the stakeholders.  Next phase would be the ATI Centers' series of regional consultations among the stakeholders that would supplement the contents needed for the knowledgebase. It is where subject matter specialists of various agricultural commodities would be gathered together to get their involvement in this undertaking.

The knowledgebase would be the Farmers' Contact Center's reference to respond to the frequently asked questions of the clientele of the DA. The ATI is the lead implementing agency of the DA's e-Extension Program for Agriculture and Fisheries.

The national planning workshop is being held in Dumaguete City from August 10 to 14, 2009. (Yovina Agsawa)
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